Frequently Asked Questions

How do I get access to training materials?

Once you receive your username and password, the trainer of the course will provide you with instructions for accessing the lectures, syllabus, and other relevant information on our e-learning portal.

When do I have to pay for training?

The deadlines for payment of training is on at registration on the first day of training.

What are the acceptable payment methods?

Payment for training should be made in CASH unless specified otherwise.

Is financial aid available for training?

Some participants may be eligible for financial aid under specific conditions. Please contact us for more information.

What kind of credit do I get on completion of the course?

At the successful completion of the course, you will receive Cambridge Open University credits.

How do I register for training?

To enquire about attending our training sessions, please consult our Training Calendar. You will find detailed information and links for online registration. For additional courses, private or custom training, or any other training question, please contact us.

What kind of training courses do you offer?

Please consult our Training page for a list of all the courses we offer.

What should I bring to the training session?

All participants are responsible for bringing their own laptops. Access to the e-learning portal will be granted at the start of training. Training materials and lunch will be provided.

The training session I am trying to register for is full. What should I do?

Training registrations are processed on a first-come-first-served basis and our sessions can fill quickly from one day to the next. If the session you are requesting is full, we can add your name to the waiting list, and you will be notified once the next session becomes available.

What are the start and end times for training?

All training run from 8.30 am to 5.00 pm with a break for lunch and two 15 minute breaks throughout the day.

Do you offer private/on-site training sessions?

We do offer on-site training. The client will need to supply the training facility and have the necessary equipment to conduct a training (i.e. computers, high-speed internet connectivity, projection screen, etc.). A private training can have up to 30 participants in the training session.

Do I pay before or after training and what payment options do I have?

Payment must accompany registration check-in and be processed before training takes place.

Is there a deadline to submit my registration?

The deadline to register for a training session is normally 3 days before the beginning of a training session to allow for preparation and placement.

When will I receive my certificate?

Certificates are issued both at the end of each training and the overall course, in hard copy.